Free U.K Standard Delivery 1-3 Working Days. Delivery is only available for UK.
UK Deliveries are made by Royal Mail between Monday to Friday.
We cannot always guarantee delivery within our normal timescales to rural areas or if we are experiencing severe weather conditions.
You can track all your UK orders on the following link https://www.royalmail.com/track-your-item#/
UNDELIVERED ITEMS
If an item fails to arrive with you after being dispatched by ourselves, we have to wait 14 working days from the date of dispatch before we can offer a refund or redelivery of that item.
This is due to the fact our couriers will not consider an item lost until this point, so it is still likely that the item will still arrive.
If the item doesn’t arrive within this period, we will ask you to sign and return a form confirming that you have not received your order before we process a refund or a redelivery.
Please note that any non-delivered items must be reported to us in writing or email within 14 days of despatch. Any issue reported to us outside of this period will not be able to be refunded or replaced.
If you change your mind and wish to exchange your order, Items must be reported to us via email within 14 days. There will be an additional charge of £5 handling fee in getting your order redelivered.
RETURNS
We accept products back within 14 days for a refund/exchange. We assume customers will test a spray or 2 before returning, however we do not accept bottles that have been used more than this or outside our 30 day policy and they will be returned to you. Please contact us at hello@jernade.com for further information.